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Old 08-31-2011, 09:20 AM   #1   Add To Ignore List  
Gnaar
 
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Default Double D Crashes on startup

Hello,

Everytime when i start SS Double D (Steam version. Bought it today.) i got this message (showing after Mommy's Best Games logo):

Serious Sam Double D has stopped working. Windows can check online for a solution to the problem.

Problem details:


Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: ssgame.exe
Problem Signature 02: 1.0.0.0
Problem Signature 03: 4e57e655
Problem Signature 04: Microsoft.Xna.Framework.Graphics
Problem Signature 05: 4.0.0.0
Problem Signature 06: 4c72cce5
Problem Signature 07: 439
Problem Signature 08: a1
Problem Signature 09: System.ArgumentException
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1049
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Here is what i tried:

-Reinstalled all Microsoft XNA Frameworks. Every version.
-Reinstalled Microsoft .NET Framework 4.0 (only 4.0 because i'm on Windows 7)
-Fully reinstalled Steam and game (including registry cleaning)
-Tried to run this game with compatibility mode: Windows XP SP3

I've also tried to turn off my Kaspersky Antivirus, Windows Firewall, Windows Defender, UAC. Everytime when i try to launch this game with Administrator mode (clicking exe file in game dirrectory) it says "Failed to connect to steam. Do you need to run Steam and Login?" even if Steam already launched.

Excuse me for my english if i wrote something wrong.
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Old 08-31-2011, 10:30 AM   #2   Add To Ignore List  
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Default Re: Double D Crashes on startup

What are your system specs? Are you using 32 or 64 bit Windows? Have you tried running Steam in administrator mode?
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Old 08-31-2011, 11:07 AM   #3   Add To Ignore List  
Gnaar
 
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Default Re: Double D Crashes on startup

Here's what happens if i delete Microsoft XNA Framework and try to launch the game again:

Problem signature:
Problem Event Name: APPCRASH
Application Name: SSGame.exe
Application Version: 1.0.0.0
Application Timestamp: 4e57e655
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdaae
Exception Code: e0434352
Exception Offset: 00009617
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1049
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


Quote:
Originally Posted by Discy View Post
What are your system specs? Are you using 32 or 64 bit Windows? Have you tried running Steam in administrator mode?
Yep. I tried to launch Steam in administrator mode.

My PC also:

Windows 7 32 bit
GeForce 9800 GT
Core 2 Quad Q8200 2.33Ghz
2 GB RAM

Last edited by Deathmatch; 08-31-2011 at 12:23 PM.
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Old 08-31-2011, 11:09 AM   #4   Add To Ignore List  
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Default Re: Double D Crashes on startup

Hi Deathmatch,
I'm not sure if you've also emailed me about this, but we'll try to figure this out.

Quote:
Originally Posted by Discy View Post
What are your system specs? Are you using 32 or 64 bit Windows? Have you tried running Steam in administrator mode?
This a good move, thanks Discy. Does this work for you Deathmatch?

>"Failed to connect to steam. Do you need to run Steam and Login?"
This can mean a few things.
1. Steam is not running.
I assume you have the steam client running?

2. Your code is not valid.
You said you purchased the game, so it's not a pirate copy right? So this shouldn't be the problem.

3. Steam had some internal problem starting.
This one is unknowable to me, but maybe the admin mode can help.
It's tough to say what it is right now. See about Admin mode. Thanks.
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Old 08-31-2011, 11:30 AM   #5   Add To Ignore List  
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Default Re: Double D Crashes on startup

Quote:
Originally Posted by MommysBestGames View Post
Hi Deathmatch,
I'm not sure if you've also emailed me about this, but we'll try to figure this out.


This a good move, thanks Discy. Does this work for you Deathmatch?

>"Failed to connect to steam. Do you need to run Steam and Login?"
This can mean a few things.
1. Steam is not running.
I assume you have the steam client running?

2. Your code is not valid.
You said you purchased the game, so it's not a pirate copy right? So this shouldn't be the problem.

3. Steam had some internal problem starting.
This one is unknowable to me, but maybe the admin mode can help.
It's tough to say what it is right now. See about Admin mode. Thanks.
No I tried to run Steam in admin mode but all the same. 2 my friends bought this game today too and they can play. One of my friends with Win XP and one with 7. Both 32-bit.

Now i trying to install the same Microsoft packages as my friends. I will notify you.
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Old 08-31-2011, 11:56 AM   #6   Add To Ignore List  
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Default Re: Double D Crashes on startup

Quote:
Originally Posted by Deathmatch View Post
No I tried to run Steam in admin mode but all the same. 2 my friends bought this game today too and they can play. One of my friends with Win XP and one with 7. Both 32-bit.

Now i trying to install the same Microsoft packages as my friends. I will notify you.
Yeah, that is really weird. You're friends can run it but you can't. Your system specs look good.
And you said you turned off all firewall and virus protection? All-all-all?


Hmm.. could you try installing this?
http://www.microsoft.com/download/en...s.aspx?id=5555
It's the Visual Studio 2010 redistributable. It has some dlls that most systems have, it could be that your is missing them for some reason.

Please keep me updated.
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Old 08-31-2011, 12:08 PM   #7   Add To Ignore List  
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Default Re: Double D Crashes on startup

Quote:
Originally Posted by MommysBestGames View Post
And you said you turned off all firewall and virus protection? All-all-all?
Yes. Windows Firewall turned off, antivirus off, UAC off.

Quote:
Originally Posted by MommysBestGames View Post
Hmm.. could you try installing this?
http://www.microsoft.com/download/en...s.aspx?id=5555
It's the Visual Studio 2010 redistributable. It has some dlls that most systems have, it could be that your is missing them for some reason.

Please keep me updated.
It says that i already got a newer version. Screen:

http://clip2net.com/s/194Ph

Here is the all Microsoft soft i've got (i.e. frameworks etc):

http://clip2net.com/s/194PT
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Old 08-31-2011, 12:14 PM   #8   Add To Ignore List  
Gnaar
 
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Default Re: Double D Crashes on startup

Some more screenshots:

http://clip2net.com/clip/m72461/1314794160-clip-8kb.png
http://clip2net.com/clip/m72461/1314...-clip-33kb.png
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Old 08-31-2011, 12:17 PM   #9   Add To Ignore List  
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Default Re: Double D Crashes on startup

Double D will give you a "can't connect to Steam" message if you try running it from the executable itself. You are running it from Steam, right?
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Old 08-31-2011, 12:22 PM   #10   Add To Ignore List  
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Default Re: Double D Crashes on startup

Quote:
Originally Posted by Angelo View Post
Double D will give you a "can't connect to Steam" message if you try running it from the executable itself. You are running it from Steam, right?
Yes. I running it from Steam. "can't connect to Steam" message shows up only when i try to launch game from it directory.
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Old 08-31-2011, 12:23 PM   #11   Add To Ignore List  
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Default Re: Double D Crashes on startup

Oh, I misread that, sorry.
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Old 08-31-2011, 02:12 PM   #12   Add To Ignore List  
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Default Re: Double D Crashes on startup

Deathmatch,
Okay, I need to determine if XNA is able to run on your system. Can you run any of the following games from Steam?
Capsized (has demo)
Bastion (has demo)
Cthulu Saves the World
Terraria
?
If any of them run correctly, please say, thanks!
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Old 08-31-2011, 03:39 PM   #13   Add To Ignore List  
Gnaar
 
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Default Re: Double D Crashes on startup

Is this the first steam game that you've tried to run?

*edit : oops, Mommy's beat me to it.
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Old 08-31-2011, 07:17 PM   #14   Add To Ignore List  
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Default Re: Double D Crashes on startup

Quote:
Originally Posted by Deathmatch View Post
GeForce 9800 GT
Core 2 Quad Q8200 2.33Ghz
2 GB RAM
Could you try this?

In your Nvidia Control Panel>Manage 3D settings, under preferred graphics processor, see if it's set to 'Auto'. If so, try directly choosing your NVidia card, reboot, see if that does it.
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Old 08-31-2011, 08:08 PM   #15   Add To Ignore List  
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Default Re: Double D Crashes on startup

Signed up just to help here.

Found a fix for crash on startup involving XNA, its an error very similar to another indie game I played recently, Terraria. What you need to do is change your Sound PlayBack options (speakers icon in taskbar) from Speakers to Digital Output, that fixed the crash at startup for me, hope this helps!
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Old 08-31-2011, 08:25 PM   #16   Add To Ignore List  
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Default Re: Double D Crashes on startup

Quote:
Originally Posted by crescentwolf View Post
Signed up just to help here.

Found a fix for crash on startup involving XNA, its an error very similar to another indie game I played recently, Terraria. What you need to do is change your Sound PlayBack options (speakers icon in taskbar) from Speakers to Digital Output, that fixed the crash at startup for me, hope this helps!
Interesting, is this something with XNA games only?
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I'm a cat by the way. I'm also everyone's most hated critic.
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Nimble Writer - now available on Steam, Itch.io.
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(I do not respond to PM's about Serious Sam Revolution or Bogus Detour. Please use the appropriate community hubs for that.)
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Old 09-01-2011, 05:00 AM   #17   Add To Ignore List  
Gnaar
 
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Default Re: Double D Crashes on startup

Hello again.

Quote:
Originally Posted by MommysBestGames View Post
Deathmatch,
Okay, I need to determine if XNA is able to run on your system. Can you run any of the following games from Steam?
Capsized (has demo)
Bastion (has demo)
Cthulu Saves the World
Terraria
?
If any of them run correctly, please say, thanks!
Terraria runs perfectly right now. I had no problems with it since release. I heard that Terraria had similar problems.

Just checked Capsized Demo. Runs great too.

Quote:
Originally Posted by theaceofthespade View Post
Is this the first steam game that you've tried to run?
Nope. Look at my profile: http://steamcommunity.com/id/PeaceDahBall

Quote:
Originally Posted by MommysBestGames View Post
Could you try this?

In your Nvidia Control Panel>Manage 3D settings, under preferred graphics processor, see if it's set to 'Auto'. If so, try directly choosing your NVidia card, reboot, see if that does it.
Unfortunately this does not help.

Quote:
Originally Posted by crescentwolf View Post
Signed up just to help here.

Found a fix for crash on startup involving XNA, its an error very similar to another indie game I played recently, Terraria. What you need to do is change your Sound PlayBack options (speakers icon in taskbar) from Speakers to Digital Output, that fixed the crash at startup for me, hope this helps!
Tried twice. Does not help.

There is also another guy with the same problem. Prehaps he can help too. http://forums.seriouszone.com/showthread.php?t=60109
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Old 09-01-2011, 06:05 PM   #18   Add To Ignore List  
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Default Re: Double D Crashes on startup

You got the golden potato. I salute you, sir.
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Nimble Writer - now available on Steam, Itch.io.
CodeCat, my blog that I need to update - I also have a showcase, which I barely update.
(I do not respond to PM's about Serious Sam Revolution or Bogus Detour. Please use the appropriate community hubs for that.)
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Old 09-02-2011, 12:24 AM   #19   Add To Ignore List  
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Default Re: Double D Crashes on startup

The new update (coming pretty soon) will have verbose debug reporting as a command line option. Hopefully with that we'll be able to see more closely where it's crashing and get and idea how to fix this for the ones having the crash.
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Old 09-02-2011, 01:02 AM   #20   Add To Ignore List  
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Default Re: Double D Crashes on startup

Hehe.
If he cant get into the game, how can he enable debug?
Or is it a launch command?
:O
Great work on patching peoples issues.
Need more devs like you guys (as long as you dont disappear after 1-2 months that is, lol).
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Old 09-02-2011, 11:38 AM   #21   Add To Ignore List  
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Default Re: Double D Crashes on startup

@Dave3d
It will be a command line option.

But we don't need it! Thanks to an email from another Russian player (which pointed to a FAQ on the issue), it turns out it was related to Cyrillic not being accounted for (derp!)
Anyway, I've tested it on my machine with a user name-folder in Cyrillic and was able to handle the crash (ie, it doesn't crash anymore and it works!)
This will be in the new update coming shortly. So happy to get it fixed!
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Old 09-02-2011, 01:44 PM   #22   Add To Ignore List  
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Default Re: Double D Crashes on startup

Quote:
Originally Posted by MommysBestGames View Post
@Dave3d
It will be a command line option.

But we don't need it! Thanks to an email from another Russian player (which pointed to a FAQ on the issue), it turns out it was related to Cyrillic not being accounted for (derp!)
Anyway, I've tested it on my machine with a user name-folder in Cyrillic and was able to handle the crash (ie, it doesn't crash anymore and it works!)
This will be in the new update coming shortly. So happy to get it fixed!
After today's 11.2 MB patch i can finally play this game
Thanks to all in this thread and especialy the developers for support
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Old 09-02-2011, 01:48 PM   #23   Add To Ignore List  
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Default Re: Double D Crashes on startup

Quote:
Originally Posted by Deathmatch View Post
After today's 11.2 MB patch i can finally play this game
Thanks to all in this thread and especialy the developers for support
Kickass, I'm so glad it's working for you.
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Old 01-14-2012, 07:10 PM   #24   Add To Ignore List  
Gnaar
 
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Default Re: Double D Crashes on startup

hey im having a problem with when i click the game From desktop nothing pops up just nothing.... i need help with that
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Old 01-15-2012, 09:21 AM   #25   Add To Ignore List  
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Default Re: Double D Crashes on startup

Try verifying the integrity of the game cache.
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Old 01-22-2012, 10:36 PM   #26   Add To Ignore List  
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Default Re: Double D Crashes on startup

Quote:
Originally Posted by XxXDjJackDiabloXxX View Post
hey im having a problem with when i click the game From desktop nothing pops up just nothing.... i need help with that
Did what Discy suggested work?
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Old 01-23-2012, 10:55 AM   #27   Add To Ignore List  
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Default Re: Double D Crashes on startup

Yeah if something goes wrong straight off with a game you've only just installed, it's always a good idea to verify the game cache before trying to figure out if it's a problem with your PC.
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